(631) 846-8709
Refund Policy
How long will it take for my order to arrive?
Most in-stock items ship within 1-3 business days. Delivery times typically range from 5-10 business days, depending on your location.
Do you offer free shipping?
We offer free shipping on orders over $500 within the contiguous United States. For orders under $500, shipping costs are calculated at checkout based on the item's size and your location.
Can I track my order?
Yes! Once your order ships, we'll email you a tracking number so you can monitor its progress.
Do you ship to Alaska, Hawaii, or international locations?
We currently ship to Alaska and Hawaii for an additional fee. International shipping is not available at this time.
What is your return policy?
We offer a 30-day return window for most items. Returns must be in new, unused condition with original packaging.
How do I initiate a return?
Contact our customer service team at support@cozylivingfurniture.com or call (631 846 8709) to receive a Return Merchandise Authorization (RMA) number and return instructions.
Are there any restocking fees?
A 25% restocking fee applies to returns, except for exchanges for items of equal or greater value or when opting for store credit.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we made an error.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive the returned item.
Can I return an assembled item?
Once an item has been assembled, it is no longer returnable but may still be eligible for exchange.
What if my item arrives damaged?
Inspect your package upon delivery and note any damage. Contact us within 48 hours, and we'll arrange for replacement parts or a full replacement at no extra cost.
Are there any items that can't be returned?
Custom orders, special fabric selections, bedding, linens, and clearance items are final sale and cannot be returned.
Can I cancel my order?
Yes, you can cancel your order free of charge if it hasn't shipped yet. For custom items, cancellation must be before production begins.
Where can I find your full policy?
Our complete shipping and return policy is available at www.cozylivingfurniture.com/returns.
How can I contact customer service?
You can reach our customer service team at support@cozylivingfurniture.com, call631 846 8709 , or visit our store at 541 Middle Country Rd, Coram, NY 11727.
